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Return & Exchange Policy

Return & Exchange Policy

Thank you for choosing Vedaas Fashion Studio for your Indian ethnic wear needs. Our Return & Exchange Policy is designed to ensure a smooth and satisfying experience for our valued customers. Please read the following terms carefully, and feel free to contact us at sales@vedaas.co if you have any questions.

1. Returns

1.1 Eligibility:
We accept returns within 5-7 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Items such as earrings, intimate wear, and custom-made orders are not eligible for return due to hygiene and personalized nature.
1.2 Initiating a Return:
To initiate a return, please contact our customer support at sales@vedaas.co. Include your order number, the item(s) you wish to return, and the reason for the return in your email.
1.3 Return Process:
Once your return request is approved, you will receive instructions on how to return the item(s). Please securely package the items and ship them to the address provided. We recommend using a trackable shipping service to ensure the safe return of your items.
1.4 Refunds:
Upon receiving and inspecting the returned items, we will process the refund. Refunds will be issued to the original payment method within 5-7 business days. Shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part. 2.Exchanges
2.1 Eligibility:
We offer exchanges for items of the same or lesser value within 5-7 days of purchase. To be eligible for an exchange, the item must be unused, in its original condition, and in the original packaging. Items such as earrings, intimate wear, and custom-made orders are not eligible for exchange due to hygiene and personalized nature.
2.2 Initiating an Exchange:
To initiate an exchange, please contact our customer support at sales@vedaas.co. Include your order number, the item(s) you wish to exchange, and the reason for the exchange in your email.
2.3 Exchange Process:
Once your exchange request is approved, you will receive instructions on how to return the item(s). Please securely package the items and ship them to the address provided. We recommend using a trackable shipping service to ensure the safe return of your items.
2.4 New Item Shipment:
Upon receiving and inspecting the returned items, we will process the exchange. The new item will be shipped to you, and any price difference will be either refunded or charged accordingly. Exchange shipping costs are the responsibility of the customer unless the exchange is due to a defect or error on our part. 3. Defective or Incorrect Items
3.1 Defective Items:
If you receive a defective item, please contact us immediately at sales@vedaas.co. Include your order number, a description of the defect, and clear photos of the issue. We will work to resolve the issue promptly, offering a replacement or refund.
3.2 Incorrect Items:
If you receive an incorrect item, please contact us within 5-7 days of receiving your order. We will provide instructions on returning the incorrect item and will ship the correct item to you at no additional cost.

4. Terms and Conditions

4.1 Hygiene and Personalized Items:
For hygiene reasons, certain items, such as earrings and intimate wear, are non-returnable and non-exchangeable. Custom-made orders, including personalized items, are also non-returnable and non-exchangeable.
4.2 Condition of Returned Items:
Returned items must be in their original condition, unworn, and with all tags attached. We reserve the right to refuse returns or exchanges for items that do not meet these conditions.
4.3 Refund Processing Time:
Refunds will be processed within 5-7 business days after receiving and inspecting the returned items. The time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.

5. Contact Us

If you have any questions or concerns regarding our Return & Exchange Policy, please contact us at sales@vedaas.co. We are here to assist you and ensure your experience with Vedaas Fashion Studio is delightful. By making a purchase on our website, you acknowledge that you have read, understood, and agree to our Return & Exchange Policy. Thank you for choosing Vedaas Fashion Studio for your cultural and elegant wardrobe.